FAQ

Professional Answering Service was founded in 1982. We started out offering telephone answering services, and over the years, we have innovated and adapted our service offerings as technology has advanced. Our goal is to be your all-in-one solution for 24/7 customer support, and our multichannel approach includes live, online chat and virtual receptionist services.

Yes! We are headquartered in Chambersburg, PA, and provide 24-hour call center service to businesses in nearby communities like Harrisburg, Carlisle, Shippensburg, Gettysburg, Haegerstown, and beyond.

Yes! Professional Answering Service is available 24 hours a day, 7 days a week, 365 days a year. Our team is here to support your company whenever you need business answering service, including after-hours, weekends, and holidays.

All calls and online chats are answered by a live agent from our team. Day or night, year-round, we provide live answering service.

You decide! That is the beauty of our service. We offer multiple options for message delivery, and we can tailor your service to suit your company’s specific needs. Professional Answering Service provides message delivery by telephone, text, email, or account login.

Basically, there are two ways we can receive calls for your business: 1) When you publish your account’s assigned phone number, or 2) When you set up call-forwarding from your regular phone number to your account’s assigned number.

Unlike other, cookie-cutter answering services, we customize our live answering service to satisfy your business’s unique needs. You instruct us on what information we need to collect from callers as well as what information we can give out to callers.

At Professional Answering Service, we do not randomly or arbitrarily assign calls to agents. Rather, your account will be handled by team members who are specifically trained on your industry, products and services, scripting, and so on. Whenever your phone receives an incoming customer call, we route it to an agent who knows your company well.

Of course! At Professional Answering Service, we have a talented IT staff available to implement these kinds of integrations. Our team will assess any existing systems you have in place and then create a sound strategy to set up your account to your specifications.

Yes, as long as you give us permission and access. We can assist customers around the clock by accessing your internal client systems and interacting entirely within your CRM. Our tech-savvy team is able to work with a number of different systems, including web-based applications and proprietary solutions.

The timeline leading up to launch varies. It can take as little as one day or as long as a week. The timeline largely depends on your specific requirements and the combination of tools you are using. We will also have to account for your company’s training plan and whether we are integrating with any applications.

Yes. All team members who provide medical answering services are trained in HIPAA requirements and receive annual refresher training. Additionally, all of our technology and electronic records comply with HITECH regulations to protect your data at all times.

Where to begin? First, Professional Answering Service has more than 35 years of experience creating and implementing custom solutions for business communications. Moreover, this experience comes from a wide spectrum of industries. We also have integration capabilities and our own proprietary systems that will support your company with the most sophisticated technology available. Plus, all of our agents go through rigorous, ongoing training to ensure we are totally up to date with the latest technology.

Yes, Professional Answering Service has both high-availability and business continuity plans in place. We have invested in redundant pathways so there is no downtime; instead, calls can be routed to an alternate location in case of disaster or power outage. Our servers utilize special technology to prevent disc failure, and we also use redundant data centers and network nodes, backup generators, backup servers, and other precautions.

Professional Answering Service has advanced experience with countless industries. We offer 24-hour answering service, live chat support, and other services for clients in the following fields: real estate, education, retail and e-commerce, government, healthcare and hospice, law, insurance, construction, property management, hospitality, financial services, non-profit, funeral homes, and many more!

Yes, absolutely! While other answering services might outsource your calls, Professional Answering Service performs all of our own call center services. For HIPAA compliance, we even designed our own, proprietary message-delivery app.

Yes, we provide live chat support to all of our clients who request it. Professional Answering Service can seamlessly integrate our online chat system with your website so you can satisfy all of your customers' preferred communication styles.

Yes. Professional Answering Service was founded in 1982 as an answering service, and we continue to successfully deliver call answering services for all kinds of businesses. We are staffed by highly trained agents and supported by cutting-edge technology, and we always provide exceptional customer service.

Yes to both! Professional Answering Service can help you come up with a call-forwarding strategy so you never miss a call, no matter what.

Yes, we offer SMS support.

Yes, the same message can be delivered to multiple recipients simultaneously, even across different types of devices.

At Professional Answering Service, our live phone agents are trained by certified instructors at one of our training centers. We provide hands-on training to help our agents master the hardware, software, and telephone equipment they will use when supporting clients. Our training centers are networked, allowing students and instructors to share scenarios and best practices via telephone and video conferencing.

Simply get in touch with us by phone or email! We would love to hear what your company or organization requires in terms of phone support. Then, we will work with you to customize your answering services and solutions so they meet your requirements and goals. Call now and receive a free estimate!

Professional Answering Services Medical Answering Service offers 24/7 coverage for medical and dental offices. Our trained medical answering service professionals handle patient calls when your office is closed, escalate emergencies according to your protocols, and ensure patients always reach a live person.

All agents in our Medical Answering Service receive HIPAA and HITECH compliance training. We integrate with secure messaging platforms including Cortext, OnPage, Doc Halo, and our own secure messaging app to protect patient information and meet all privacy legislation requirements.

Professional Answering Services Medical Answering Service includes 24/7 call coverage, call routing and transfers, message taking, appointment scheduling, paging on-call physicians or staff, overflow support for high call volumes, and custom protocols to fit your practice.

Since 1968, Professional Answering Service has specialized in doctor and dental answering services. Our rigorous recruiting and training processes ensure that every Medical Answering Service professional has a proven aptitude for handling medical calls in a calm, accurate, and compliant manner.

By providing immediate, live support around the clock, our Medical Answering Service reduces patient wait times, guarantees accurate message transmission, and offers secure appointment reminders all of which bolster patient trust and continuity of care.

Professional Answering Services Live Chat Support delivers a human-powered, online chat solution. Our chat support professionals engage website visitors in real time, answer product or service questions, resolve billing and appointment inquiries, and help convert browsers into customers.

Live Chat Support reduces response times by offering instant answers, creates a convenient user experience for customers reluctant to call, and strengthens brand loyalty through personal, real-time engagement.

With Live Chat Support, businesses can capture more leads, decrease cart abandonment, resolve simple queries without phone calls, gather real-time feedback, and foster repeat purchases by providing 24/7 availability and quick solutions.

Yes. Our Live Chat Support operates 24/7/365 with no auto-responders. Every chat is answered by a live agent who follows your custom protocols and ensures consistent, accurate responses at all hours.

Professional Answering Service works directly with your web designer to install and configure our Live Chat Support widget. We customize the chat flow, train agents on your brand voice, and deploy the chat platform so you can go live quickly.

Professional Answering Services Virtual Receptionist Services provide remote receptionist duties exactly like an in-office receptionist: call answering, screening, message relay, appointment setting, order processing, and general customer support performed on your behalf.

Our Virtual Receptionist Services keep distractions off your desk, organize your schedule, handle incoming calls per your instructions, and provide after-hours support, allowing you to focus on core tasks and improve productivity.

Yes. All Virtual Receptionist Services representatives receive industry-specific and company-specific training so they can answer questions accurately and maintain your brand's tone and terminology.

Absolutely. Our Virtual Receptionist Services are available 24/7/365. Whether you need coverage during business hours or after-hours support, our live agents will answer calls and relay messages according to your guidelines.

Professional Answering Service has provided Virtual Receptionist Services since 1968, backed by decades of experience delivering professional, reliable remote receptionist solutions.

Professional Answering Services Telephone Answering Service offers live call answering, message taking, call transfers, appointment scheduling, and priority routing for businesses of all sizes, day and night.

You should hire Telephone Answering Service when youre facing after-hours calls, temporary call surges, lost or mixed-up messages, time management challenges, or frequent disruptions due to high call volumes.

Telephone Answering Service features include 24/7 live answering, custom call scripting, message delivery by phone, text, or email, tailored call transfers, emergency dispatches, and specialized training per your industry.

Our Telephone Answering Service supports a wide array of industries: medical practices, dental offices, veterinarians, law firms, accounting firms, real estate agencies, hospitality, retail, property management, insurance, and more.

All Telephone Answering Service professionals receive industry-specific training and follow your custom protocols. They answer every call with your preferred greeting and terminology to deliver a seamless customer experience.

Professional Answering Services Business Answering Service provides small and mid-sized businesses with live phone answering, message taking, call transfers, appointment setting, and overflow support tailored to your operations.

Business Answering Service differs by offering custom training on your companys scripts, branding, and protocols. Our agents act as an extension of your team rather than generic operators.

Business Answering Service includes 24/7 coverage, real-time message delivery, call routing and transfers, appointment scheduling, retail order processing, and emergency dispatch capabilities.

Our Business Answering Service supports retailers, professional services, contractors, property managers, hospitality providers, e-commerce sites, non-profits, and virtually any organization needing reliable call coverage.

Yes. Business Answering Service scales to accommodate seasonal spikes, promotional surges, natural disasters, and other high-volume events, ensuring your customers always reach a live agent.

Professional Answering Services 24-Hour Answering Service provides uninterrupted, live call answering and message handling for businesses around the clock, every day of the year.

Yes. Our 24-Hour Answering Service operates 24/7/365 with live agents no auto-responders. Customers always speak with a trained professional regardless of the hour or holiday.

In emergencies, our 24-Hour Answering Service coordinates crisis support, emergency dispatches, and timely updates to your team, helping your business maintain operational continuity and customer trust.

Absolutely. Our 24-Hour Answering Service scales up to handle holiday sales spikes, promotional campaigns, and any temporary surge in call volume so you never miss an opportunity.

To set up our 24-Hour Answering Service, contact Professional Answering Service. Well customize your after-hours call handling protocols, implement call forwarding, and train agents on your procedures for seamless launch.