Live chat support is the future of customer service. There’s no denying it. So, if you’re a savvy business owner looking to wow your customers with a convenient, modern user experience, then you need to contact Professional Answering Service for assistance. We work with Harrisonburg-area businesses of all kinds, and we’ll get you set up with a state-of-the-art, online chat service in no time. Call or email us today to learn more!
How Can You Improve Customer Support? Live Chat!
Considering 24/7 access to the internet is part of everyday life, there’s a moderate degree of expectation among customers that you’ll be reachable any time, day or night. Pair this with the public’s growing reluctance to talk on the phone, and you’ll understand why live chat and customer service go hand in hand.
By supplying live, online chat support, businesses give their customers an alternative method of communication that doesn’t involve the phone. This is particularly important if your clientele tends to be on the younger end of the spectrum.
At Professional Answering Service, we help you address this trend by providing live chat service for your business.
Use Live Chat for Business Growth
In addition to improving your customer support, our online chat service will provide you with the tools your business needs to continue to grow. Just consider the advantages you’ll enjoy thanks to our live chat support services:
Convenient user experience: When people are browsing your website, you can assume it’s because they’re interested in your product or service. This is where the existence of a live chat customer service team comes into play. Having live agents available right then and there to answer questions and provide support could be the deciding factor that converts a prospect into a paying customer.
Quick solutions: Often, customers turn to live chat support when they have straightforward requests regarding billing, account access, appointments, etc. Our chat service professionals can help complete sales, resolve issues, answer questions, and more.
Brand loyalty: As we’ve established, people are increasingly uncomfortable with calling businesses in person. They prefer to use email, text, or chat whenever possible. When you provide them with convenient website chat services, they’re going to be much more satisfied with their experience. As a result, they’re more likely to be repeat customers.
At Professional Answering Service, we set out to deliver the best customer chat services around. To that end, we intensively train our representatives to handle all customer needs. Moreover, we only hire live chat service providers who have clearly demonstrated excellent customer service and communication skills.
24/7 Website Chat Services
Our customer service chat agents are available 24/7, which means no auto-responders. Your customers will actually chat with a live agent and receive accurate, authentic responses.
Even on the internet, we all know how refreshing it is to talk to a real human instead of a robot!
So, ready to set up your help chat platform? Give us a call.
Professional Answering Service will coordinate with you and your web designer to install and integrate our customer service chat platform with your website. Then, our live chat providers will give your customers direct, personal attention around the clock.
We proudly serve businesses in Harrisonburg, Newport News, and beyond.