When a medical concern arises, it’s usually a time-sensitive matter. This is why it’s so vital for your patients to be able to communicate with your office, even outside of regular business hours. Whether they need to make an appointment, get their test results, or ask a medical question, the ability to speak to a live human on the other end of the phone is crucial. This is how Professional Answering Service can be a huge asset to your medical practice.
Supported by a staff of thoroughly trained medical answering service representatives, we’ll manage the flow of communications on your behalf. Thanks to our extensive training and decades of experience as a doctor answering service, we’re able to listen to patient needs, answer basic questions, schedule appointments, and escalate phone calls if necessary.
Professional Answering Service is here to help you serve your patients in the Harrisonburg area. When patients feel like they have a direct line of communication with their healthcare provider, that makes all the difference. Get in touch with us today to find out how our medical answering services can facilitate your practice’s communications.
Comprehensive Medical Answering Service Training
As you know, doctor and dental answering services require specialized knowledge and strategies in order to be effective. Thankfully, that’s what you get when you have our team at the helm of your medical answering services. We only employ professionals with a demonstrated knack for understanding medical information and for handling medical calls in an appropriate, delicate manner.
Professional Answering Service is dedicated to capably representing your office and assisting your patients. To that end, our physician answering service can provide:
- 24/7 coverage
- Overflow support for high call volumes
- Call routing and transfers
- Message taking
- Appointment scheduling
- Paging on-call physicians or staff as needed
- And more!
HIPAA-Compliant Answering Service for Doctors
Of course, your patients’ privacy is of the utmost importance to us. When Professional Answering Service is your medical office answering service provider, you can rest assured we’ll keep your practice in 100% compliance with all of the latest patient privacy legislation, including HITECH and HIPAA laws.
We integrate our own platform with secure message services like Cortext, OnPage, and Doc Halo—which are specifically engineered for HIPAA compliance—to answer and transfer patient communications and records. This enables us to call out appointment reminders or important notifications in a variety of secure ways, all while ensuring the highest standards of privacy protection.
Our medical answering services can also be tailored to match your office’s specific requests and standard operating procedures. Our customer-first approach and emphasis on professionalism are what make ours the best medical answering services in Harrisonburg and beyond.
Since 1968, Professional Answering Service has been providing medical answering services that are safe, secure, and satisfying. We take pride in bridging the gap between medical practitioners and their patients.
Contact us today to discover how our physician answering service can optimize your practice!