As a business owner in today’s fast-paced world, you know that “9 to 5” doesn’t mean what it used to. Customers now expect a certain level of accessibility or interaction at all times of the day. This is why streamlining your customer communications is crucial—and it’s why Professional Answering Service is a vital asset to your business.
With the help of a virtual receptionist from Professional Answering Service, you can rest easy knowing that your schedule is organized, your calls are answered, and your messages are relayed.
Let us take all of these concerns off your plate. If you’re in the Harrisonburg area, call or email us today to learn more!
How Can a Virtual Receptionist Help You?
A virtual receptionist is a remote receptionist—they perform all of the duties that an on-site receptionist would, except they perform these duties remotely. When you work with Professional Answering Service, we provide you with a live receptionist who is equipped to handle all of your virtual office services. For example, our virtual office receptionist will:
- Keep phone calls and distractions off your desk during business hours
- Provide support during nights, weekends, and holidays
- Answer calls according to your instructions
- Screen callers and only pass them to you when you want to take them
- Answer general customer queries
- Set appointments
- Relay information and messages
- Process retail orders
- And more!
When you have one of our live, virtual receptionists working for you 24/7, it’ll feel like they’re truly a part of your organization.
In fact, you can give us specific instructions on your preferred phone protocol so your live receptionist will answer the phone just like everyone else on your team does. This way, your customers will feel like they’re talking to someone right there in your office.
Moreover, we thoroughly train our virtual reception professionals on the specifics of your industry so they can provide general information to your customers when necessary. And we only hire representatives who have been fully screened and demonstrate a clear aptitude for remote receptionist services.
We’ve been providing exceptional remote reception services since 1968. So, if you own a business in Harrisonburg, Newport News, or surrounding areas and you could use an extra hand answering the phone, call Professional Answering Service. Our virtual answering service is the solution you’ve been looking for!